Support centre
How can we help?
Find answers to common questions below, or email our team directly — a real person replies within a day.
FAQ
Frequently asked questions
Can't find what you're looking for? Email us at onestopmartp12@gmail.com.
- How do I place an order?
- Browse items, add them to your cart, and tap checkout in the OneStopMart app.
- Can I track my delivery in real time?
- Yes. Once your order is dispatched, you'll see live status updates — pick & pack, out for delivery, and delivered — right in the app.
- How do I cancel or modify an order?
- You can cancel within 2 minutes of placing an order from the Order Details screen. After dispatch, modifications aren't possible — contact support and we'll do our best to help.
- What payment methods are accepted?
- Cash on delivery only, for now, to keep things simple and secure. Online payments are coming soon. In the meantime, you can ask the delivery person about paying by QR code.
- My item arrived damaged or missing. What do I do?
- Email onestopmartp12@gmail.com within 24 hours with details. We'll look into it and arrange a refund or replacement.
- How do I delete my account?
- Go to Profile → Delete account in the app, agree to the terms, and tap Delete my account. This takes effect immediately. See our account deletion page for full details.
- Is my personal data safe?
- We collect only what's needed to run the service and never sell your data. See our privacy policy for the full details.
- Which areas do you deliver to?
- Delivery zones are expanding — check the map in the app to see current coverage. If your area isn't listed yet, let us know via support or social media and we'll factor it into our expansion plans.
Still need help?
Send us an email and we'll get back to you, usually within a day.