Legal
Terms and conditions
Last updated May 12, 2026
These terms cover how OneStopMart works, what we expect from you, and what to expect from us when you use our app and website.
1. About OneStopMart
OneStopMart is an ecommerce platform where you can browse, order, and receive products through our app or website.
2. Phone login and OTP verification
You log in using your phone number and an SMS OTP. You're responsible for keeping your phone number secure and accessible, since it's how we verify your identity.
3. Orders and availability
Product prices, stock, delivery fees, and delivery times may change. Orders may be accepted, rejected, delayed, or cancelled depending on availability and service area.
4. Location and map services
We may use map and location information to show delivery availability, calculate routes, and help complete your order. You can manage location permissions from your device settings at any time.
5. Your responsibilities
You agree to provide accurate phone, address, and order details. Fake orders, fraud, misuse, or harmful activity may result in account restriction.
6. Delivery
Delivery times are estimates and may be affected by traffic, weather, product availability, rider availability, or other conditions outside our control.
7. Refunds and cancellations
Refunds or cancellations depend on order status, product type, and store policy. Some products may not be returnable once delivered.
8. Privacy
We may collect your phone number, order history, delivery address, and location-related data to operate OneStopMart and improve our services. See our privacy policy for details.
9. Changes to these terms
We may update these terms from time to time. Continuing to use OneStopMart after a change means you accept the updated terms.
10. Contact
For questions about these terms, reach our support team and we'll be happy to help.